Privacy Policy

La Grande Trattoria is an Italian restaurant located at 5 Carre St, Mill Court, Sleaford, Lincolnshire, NG34 7TW. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any questions about this privacy policy or how we handle your data, please contact us using the details provided at the end of this policy.

Reservation Information

When you make a booking, we collect:

• Your name and contact details (phone number and email address)
• Party size and preferred date/time
• Special dietary requirements or accessibility needs
• Special occasion information (if provided)

Reviews and Feedback

If you leave a review, we collect:

• Your name
• Your review content and rating
• The date of your review

Website Usage Information

When you visit our website, we may collect:

• Technical information about your device and browser
• Your IP address and location data
• Pages you visit and how you interact with our site
• Cookies and similar tracking technologies (see our Cookie Policy below)

We use your personal information for the following purposes:

Reservation Management

• To process and confirm your booking
• To contact you about your reservation
• To accommodate special dietary requirements or accessibility needs
• To manage our restaurant capacity and operations

Customer Service

• To respond to your enquiries and provide customer support
• To improve our service based on feedback

Marketing (with your consent)

• To send you information about special offers, events, and news
• You can opt out of marketing communications at any time

Legal Compliance

• To comply with legal obligations
• To protect our rights and interests

Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include cookies that remember your preferences and allow you to navigate the site.

Analytics Cookies

We use analytics services to understand how visitors use our website. This helps us improve our site and services. These cookies collect anonymous information about page visits and user behavior.

Marketing Cookies

With your consent, we may use cookies to show you relevant advertisements and measure the effectiveness of our marketing campaigns.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. You can also manage your cookie preferences using our cookie consent banner.

We do not sell your personal information to third parties. We may share your information with:

Service Providers

• Technology providers who help us operate our website and booking system
• Email service providers for sending confirmation emails
• Analytics providers to help us understand website usage

Legal Requirements

• Law enforcement or regulatory authorities when required by law
• Legal advisers in connection with legal proceedings

All third parties we work with are required to protect your information and use it only for the purposes we specify.

• Reservation Data: We keep booking information for up to 2 years for operational and customer service purposes
• Marketing Communications: Until you unsubscribe or we no longer have a legitimate interest
• Reviews: Published reviews may be kept indefinitely unless you request removal
• Website Analytics: Typically aggregated and anonymized after 26 months

We review our data retention regularly and will securely delete information when it's no longer needed.

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Ask us to correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restrict Processing: Ask us to limit how we use your information
• Data Portability: Request your data in a portable format
• Object: Object to certain types of processing, including direct marketing
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below. We'll respond to your request within one month.

We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encrypted data transmission, secure data storage, regular security assessments, and staff training on data protection.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Our website may include links to third-party services:

• Google Maps: For location services (subject to Google's privacy policy)
• Social Media: Links to our social media pages
• Analytics Services: To understand website usage

These third parties have their own privacy policies. We're not responsible for their privacy practices, so please review their policies when using their services.